SPA POLICIES

• Please arrive 10 minutes prior to your scheduled service time to ensure the full treatment.
• Our Hot Pools are complimentary to those guests having a minimum 1 hr. Massage/Facial or Body Treatment (Excluding manicures/pedicures/waxing).  Please arrive minimum 30-40 minutes prior to treatment time to enjoy the full benefits of Hot Pools.  Our facilities are coed so *Please remember your bathing suit!*
• Please note, all treatments end at the scheduled time regardless of the start time should you arrive late.
• If arriving late, your treatment will be customize to accommodate the remaining time.              

• Cell phones must be turned off.
• Food is prohibited in the spa for hygienic reasons.
• Guests must be 16 years or older for all treatments.

        (guests under 16 must be accompanied by an adult.)

• Please inform us of any health conditions at the time of booking your appointment.  These include, high blood pressure, heart conditions, allergies or pregnancy.
• Consumption of alcohol before, during and directly after spa treatments is not recommended.

• All bookings must be guaranteed with a credit card number and expiry date, or a Gift Certificate number.
• We require a minimum of 24-48 hours notice for changes, to avoid a 50% service charge to the credit card or Gift Certificate.
• No-show appointments will be charged 50% of the service that was booked and reserved.
• For group bookings of 6 or more we require a minimum of 7 days notice for changes on services or cancellations to avoid a 50% service charge.

• Gratuities are customary and greatly appreciated!
• A gratuity of 15% will be added to all services when a group of 6 or more is booked in for spa treatments.

• If you are using a Gift Certificate to pay for your spa visit, it must be presented at the time of paying for your service. 
• If you have forgotten or misplaced the Gift Certificate then an alternative form of payment must be made at the time of service.  Your Gift Certificate will remain valid for a future visit.