SPA POLICIES

SPA ARRIVAL

  • Please arrive 10 minutes prior to your scheduled service time to ensure the full treatment.
  • Our Eucalyptus Steam room & Hot Pools are complimentary to those guests having a minimum 1 hr. Massage/Facial or Body Treatment**.   Please arrive minimum 30-40 minutes prior to treatment time to enjoy the full benefits of the Steam Room or Hot Pools.  *Please remember your bathing suit!*
  • Please note, all treatments end at the scheduled time regardless of the start time.
  • If arriving late, your treatment will be customize to accommodate the remaining time.              
**excluding manicures & pedicures

Full charges will apply.

SPA ETIQUETTE
The spa is an environment of quiet and relaxation.  Quiet voices are requested and appreciated. 

  • Cell phones must be turned off.
  • Food is prohibited in the spa for hygienic reasons.
  • Guests must be 16 years or older for all treatments. 
  • We respectively request small children not brought to the spa.

 HEALTH CONDITIONS

  • Please inform us of any health conditions at the time of booking your appointment.  These include, high blood pressure, heart conditions, allergies or pregnancy.
  • Consumption of alcohol before, during and directly after spa treatments is not recommended.

CANCELLATION POLICY
The spa is a labour-intensive, one on one experience.  Treatments rooms are reserved especially for you.  Therefore, we must require a cancellation guarantee.

  • All bookings must be guaranteed with a credit card number and expiry date, or a Gift Certificate number.
  • We require a minimum of 24 hours notice for changes, to avoid a 50% service charge to the credit card or Gift Certificate.
  • No-show appointments will be charged 50% of the service that was booked and reserved.
  • For group bookings of 6 or more we require a minimum of 5 days notice for changes on services or cancellations to avoid a 50% service charge.

It is important to us that our guests understand when we charge 50% for the policy stated above, is to compensate in part the service providers who have lost income due to untimely cancellations.  

GRATUITIES

  • Gratuities are customary and greatly appreciated!
  • A gratuity of 15% will be added to all services when a group of 6 or more is booked in for spa treatments.

GIFT CERTIFICATES AS PAYMENT

  • If you are using a Gift Certificate to pay for your spa visit, it must be presented at the time of paying for your service. 
  • If you have forgotten or misplaced the Gift Certificate then an alternative form of payment must be made at the time of service.  Your Gift Certificate will remain valid for a future visit. 

FORMS OF PAYMENT

We accept Visa, MasterCard, Debit, Cash and Gift Cards.

Prices and services are subject to change without notice.