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SPA POLICIES
SPA ARRIVAL
- Please arrive 10 minutes prior to your scheduled service time to ensure the full treatment.
- Our Eucalyptus Steam room & Hot Pools are complimentary to those guests having a minimum 1 hr. Massage/Facial or Body Treatment**. Please arrive minimum 30-40 minutes prior to treatment time to enjoy the full benefits of the Steam Room or Hot Pools. *Please remember your bathing suit!*
- Please note, all treatments end at the scheduled time regardless of the start time.
- If arriving late, your treatment will be customize to accommodate the remaining time.
**excluding manicures & pedicures
Full charges will apply.
SPA ETIQUETTE
The spa is an environment of quiet and relaxation. Quiet voices are requested and appreciated.
- Cell phones must be turned off.
- Food is prohibited in the spa for hygienic reasons.
- Guests must be 16 years or older for all treatments.
- We respectively request small children not brought to the spa.
HEALTH CONDITIONS
- Please inform us of any health conditions at the time of booking your appointment. These include, high blood pressure, heart conditions, allergies or pregnancy.
- Consumption of alcohol before, during and directly after spa treatments is not recommended.
CANCELLATION POLICY
The spa is a labour-intensive, one on one experience. Treatments rooms are reserved especially for you. Therefore, we must require a cancellation guarantee.
- All bookings must be guaranteed with a credit card number and expiry date, or a Gift Certificate number.
- We require a minimum of 24 hours notice for changes, to avoid a 50% service charge to the credit card or Gift Certificate.
- No-show appointments will be charged 50% of the service that was booked and reserved.
- For group bookings of 6 or more we require a minimum of 5 days notice for changes on services or cancellations to avoid a 50% service charge.
It is important to us that our guests understand when we charge 50% for the policy stated above, is to compensate in part the service providers who have lost income due to untimely cancellations.
GRATUITIES
- Gratuities are customary and greatly appreciated!
- A gratuity of 15% will be added to all services when a group of 6 or more is booked in for spa treatments.
GIFT CERTIFICATES AS PAYMENT
- If you are using a Gift Certificate to pay for your spa visit, it must be presented at the time of paying for your service.
- If you have forgotten or misplaced the Gift Certificate then an alternative form of payment must be made at the time of service. Your Gift Certificate will remain valid for a future visit.
FORMS OF PAYMENT
We accept Visa, MasterCard, Debit, Cash and Gift Cards.
Prices and services are subject to change without notice.
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