COVID -19

SPA POLICIES AND PROCEDURES

*Upon making a spa booking.  Any guest booked for a spa treatment will be sent a COVID-19 Liability Release Form with full details of our safety measures outlining additional guidelines, as well as the COVID-19 SPA POLICIES AND PROCEDURES

and STANDARD SPA POLICIES as outlined below*

WHAT TO EXPECT:

  • Regardless of any reinstating OR lifting of provincial restrictions currently in place, we kindly ask that you respect the safety measures, COVID-19 policies, and protocols we have kept in place.  We have always taken our responsibilities seriously, and upheld the highest of standards in respect to health and safety protocols, even prior to COVID-19.  Nothing is more important than the safety and well-being of our guests, team, future guests, and community.

  • We use only safe, high-level disinfectants throughout our spa.  Rest assured we will continue to uphold these high standards of practice, as well as continue with the increased frequency of our disinfection and cleaning procedures throughout the spa.

  • As much as we love to see our guests, please continue to refrain from handshakes and hugs. Until the vast majority of our population are fully vaccinated, or the presence of COVID-19 and VOCs no longer pose a threat to public health, we must all continue to be mindful of our actions, regardless of your vaccination status!

  • We have opted to keep the extra time in between services to continue and allow thorough disinfecting of treatment rooms, equipment and service areas.  If you are booked for multiple services, please be mindful there may be 30min between your services. 

  • Due to the increased cost of sterilization and procuring PPE (Personal Protective Equipment).  A $4.50 COVID-19 service charge will be added to each service (per guest), or a flat rate of $8.00 (per guest) booked with multiple services. Thank you for your understanding as we continue our commitment to providing you with a safe practice environment.

  • AVEDA product testers remain unavailable in our retail area at this time. Should you have any questions, please ask a staff member for assistance, and kindly refrain from handling, or opening any retail products.

  • We are NOT ACCEPTING CASH as a form of payment until further notice.

  • Outside food and beverage are not permitted within the spa, as per Alberta Health regulations.  Unfortunately, you will be asked to discard any prohibited items if you arrive to your appointment with any outside food or beverage.

  • Beverage service in the spa lounge is regretfully on hold until further notice.  Water service will be provided to guests in specific treatment rooms.  Water service is also available upon request.  We kindly ask that our guests be mindful when removing a face covering to drink a beverage, that you try and only do so when other guests are not present (not including those within your booking). 

  • Robe service is limited, and currently only available to those guests having Spa Packages, or booked for The "All Access Luxury Spa Experience".

COVID-19 PRE-SCREENING & GUEST LIABILITY RELEASE FORM:

  • As circumstances surrounding COVID-19 can change quickly, a COVID-19 Guest Liability Release Form is required by EVERY GUEST signed and submitted back PRIOR to receiving any spa treatments (even if you are late upon arrival and have yet to fill one out).

For those guests who HAVE NOT sent in their COVID-19 Liability Release Form PRIOR to arrival on the day of services:  

Arrival time of 15-20 minutes BEFORE your first treatment scheduled is recommended to leave adequate time in order to fill out this form.
 

*A mobile device is required to scan a QR code to upload and fill out your COVID-19 Liability Release Form*
If you do not have a mobile device, please notify us in advance so that we may arrange to have a tablet charged and ready for you upon arrival.

Please note, spa services CANNOT be provided until this form is complete and submitted to our admin team

(provided it is safe for you to do so based on your answers).

LATE ARRIVALS:  Unfortunately, no matter how late you arrive, your treatment(s) will conclude at the scheduled time, and full charges will apply.  This is necessary to ensure the treatment times reserved for the next guest are not affected.  If arriving late, your treatment will be customized to accommodate the remaining time.

PREVENTATIVE SICK POLICY:

  • If you are sick or show signs of any illness, please cancel your appointment.  We reserve the right to respectfully refuse any service to those that arrive showing even the mildest of symptoms relating to COVID-19.  

  • We have implemented a strict Sick Policy for our staff to respect those same preventative measures to our guests.  We kindly ask that you please be understanding, especially in this time of uncertainty, that although we will do everything we can to get another service provider to cover an appointment, should an employee fall ill, we may not always be able to fulfill your appointment(s). 

  • We understand the news of a sudden unexpected cancellation can be extremely disappointing.  Unfortunately, these circumstances are completely out of anyone's control and can happen to anyone, at any time.  Under no circumstance shall stern, intolerant, or verbally abusive behaviour towards our staff be tolerated at any time.  If this type of behaviour is demonstrated or experienced by a staff member, we reserve the right to ask for the immediate departure of any guest(s) involved in such incidents. 

PLEASE DO NOT BOOK IF:
You, or anyone in your household or cohort have experienced any of the following COVID-19 symptoms, or circumstances related to COVID-19 within the 14 days leading up to your spa booking date.

  • Fever

  • Sore throat

  • Cough that is new, or escalation of a chronic cough  (not related to a pre-existing health condition)

  • Shortness of breathe (not related to a pre-existing health condition)

  • Difficulty breathing/shortness of breath that is new or worsening (not associated with a previous health condition)

  • Runny or stuffy nose  (not associated with allergies or a pre-existing health condition)

  • Body chills

  • Loss in sense of smell or taste

  • Any other secondary symptoms of COVID-19 or any other sickness that may risk the health of others

  • You, any member(s) in your household or cohort have been in close contact or linked to a probable/possible case currently in question, and/or a confirmed case of COVID-19 within the 14 days leading up to your spa booking date.

  • You, any member(s) in your household or cohort are waiting for results of a COVID-19 test and/or have been in close contact with someone who is also awaiting results for a COVID-19 test in the 14 days leading up to your spa booking date.

  • You, any member(s) in your household or cohort have been diagnosed with COVID-19 within the 14 days leading up to your spa booking date.

  • You, any member(s) in your household or cohort have been ordered to self-isolate in the 14 days leading up to your spa booking date.

  • You, any member(s) in your household or cohort have travelled outside Canada, and are awaiting results from a COVID-19 test upon entry into Canada.

  • You have an underlying health condition that inhibits you from wearing a face covering.

 

DURING YOUR VISIT:

  • Please practice hygiene etiquette at all times within the spa.  Wash/Sanitize your hands often, cough/sneeze into your sleeve, and avoid touching your face. 

  • Please be mindful of physical distancing measures, and try to continue maintaining efforts to stay 6ft apart from other guests (not including those within your booking).

  • Some spa services have been modified.  If you are a returning guest, please note, some of your favourite AVEDA rituals may not be available at this time.

  • PERSONAL BELONGINGS:  We kindly as that you arrive with minimal personal belongings including jewellery and/or accessories.  At this time, robe service is limited, and only available to guests having Spa Packages, or booked for The "All Access Luxury Spa Experience".  Your coat and/or any other personal belongings will need to stay with you at all times.  Sanitizable bins will be provided for you to carry your belongings into treatment rooms.  Jewellery/Accessory trays have been removed from treatment rooms.  Wedding rings, medical bracelets, and/or other "permanent forms of accessories" may be left on.  We leave this discretion up to our guests.  *Bodhi Tree Spa will not be held liable for any lost or stolen property, and/or damage to jewellery or accessories worn during services.​

SPA BOOKING POLICY

  • All bookings must be secured with a valid Visa or MasterCard number, expiry date, and CVV (3 digits on the back of the card).  A Gift Certificate with a remaining balance equal to 100% of the total services booked, may also be used to secure a booking.  

  • We now require an email address to send any information pertaining to COVID-19 protocols and safety measures, treatment intake forms, as well our COVID-19 Guest Liability Release Waiver PRIOR to the appointment date.  If you are making the booking to include someone other than yourself, you will be asked to forward any information from the confirmation email to those within your booking party.  This is to ensure all guests have access to the important information provided in this email, as well the links to any treatment intake forms (for massage bookings), as well our COVID-19 Guest Liability Release Form PRIOR to the appointment date.  

  • Our treatments are designed for adults and not conducive to children.  Guests must be 16 years or older to experience spa treatments.  Guests between the ages of 16-18 must be accompanied by an adult, and have a parent or legal guardian sign for their COVID-19 Guest Liability Release Form.   

  • COVID-19 SERVICE CHARGE:  Due to the increased cost of sterilization and procuring PPE (Personal Protective Equipment).  A $4.50 COVID-19 service fee will be added to each service (per guest), or a flat rate of $8.00 (per guest) booked with multiple services. 

       Thank you for your understanding!  

    

CANCELLATION POLICIES:

 Our spa is unique, and treatments are customized for a spa experience specific to each individual guest. 
We ask that you please respect our cancellation policies, as treatment rooms, and therapist times are reserved especially for you! 

STANDARD CANCELLATION POLICY:

  • We require a minimum of 24 hours notice for single services, and 48-72 hours for multiple services and/or packages to avoid a full 100% service charge (of total services booked) to the credit card number given at the time of booking.

  • For group bookings: (only when applicable and permitted if restrictions regarding indoor social gatherings are not in place), we require a minimum of 5 days notice for any cancellations and/or modifications to services to avoid a 100% service charge (of total services booked) to the credit card number given at the time of booking.

 

It is important to us that our guests understand when we charge 100% of services for the policies stated above,

it is in part to compensate the service providers who have lost income due to untimely cancellations.

COVID-19 CANCELLATION POLICY:  

We understand COVID-19 can affect anyone at any time.  As the case may be, the need to cancel because your child has been made to stay home from school due to COVID-19, or perhaps you have come into contact with a probable or confirmed case of COVID-19.  Whatever the reason, we recognize that situations can change very quickly.  

We ask that you please cancel in due time when possible.  If you experience "sudden" onset (day of/night before) symptoms relating to COVID-19 or are notified as a close contact of a confirmed case of COVID-19, cancellation fees will be waived in most cases.

HOWEVER, failing to notify the spa, providing falsified or altered information, or arriving with symptoms relating to COVID-19, will result in 100% full charges of all treatments booked and unfulfilled to the credit card number given at the time of booking. 

*LIMITED PROVINCIAL RESTRICTIONS REINSTATED*

PROVINCE WIDE ~ EFFECTIVE SEPTEMBER 4th, 2021
REMAIN IN EFFECT UNTIL FURTHER NOTICE 

FACE COVERINGS ARE NOW MANDATORY:  

  • All guests are required to wear a face mask that fully covers the nose, mouth, and chin at all times within any indoor public premises (including the hotel);   We ask that you arrive wearing a NEW disposable face mask, or a CLEAN freshly laundered face covering (should consist of minimum 3 layer protection, as per recommendations by Alberta Health).

  • Please be mindful that wearing a face-covering DOES NOT replace the need to try and maintain physical distancing of 6ft from other guests. 

  • FACIAL TREATMENTS:  Facial services that require the removal of a face covering, are permitted to be removed ONLY for the duration of the service, as necessary to receive the treatment.  Please do not remove your face covering until otherwise instructed.  The same face-covering may be put back on after your service, so long as it is kept dry and clean. 

  • If you are a guest with an underlying health condition that inhibits your ability to wear a face covering, we kindly ask that you please wait to visit us at a later date when it is safer for you to do so. 

  • Face masks are required at all times, even while receiving spa treatments, (with the exception of facial services that require the removal of face coverings, as necessary to receive the treatment). 

  • Guests who arrive wearing a face-covering deemed ineffective, or may otherwise interfere with a service, may be asked to switch out their face covering to one with more suitable protection (a new disposable face mask will be provided for you to use during your visit to the spa). 

  • MASSAGE TREATMENTS:  If you are booked for a massage treatment and do not feel comfortable wearing your face mask whilst face down, you may remove it for that duration.  Once you are turned over to a face-up position, you will be required to reapply your face mask for the remainder of your service.

  • Unfortunately, any guest refusing to wear a face mask will NOT be able to proceed with a booking to experience any spa treatments.  As per our cancellation policy, full charges of any treatments unfulfilled due to this cause will apply and be processed to the credit card number given at the time of booking.  

  • Masks should be changed at the first sign of dampness.  Please ask a staff member for a new disposable face mask should you require a replacement.  Alternatively, if you prefer to wear your own, we recommend bringing an extra CLEAN freshly laundered face-covering stored in a clean re-sealable plastic bag  (should consist of minimum 3 layer protection, as recommended by Alberta Health).

STANDARD SPA POLICIES

SPA ETIQUETTE & AMBIANCE

The spa is an environment of peace and tranquility.  Therefore we kindly request that you do not bring children to the spa.  Due to the circumstances surrounding COVID-19, we are asking guests to arrive alone, or with only the guests booked in a group for spa treatments.  
Please be mindful of noise once through our spa entrance doors.  Other guests may be experiencing spa services in nearby rooms.  Quiet voices are requested, and appreciated throughout the spa! 

MANICURE & PEDICURE TREATMENTS

IF BOOKING FOR A MANICURE OR PEDICURE

  • In order to perform Manicures and Pedicures in a timely manner, we ask that you please arrive with natural nails      (no polish present) whenever possible.  Removal of "Shellac" cured (gel polish) requires a minimum 15min of added service time, at an additional cost starting at $20.00, and must be added at the time of booking.

                             

                                *Please note, We DO NOT remove any full artificial gel or acrylic nails *

  • Please inform our receptionist at the time of booking if you require any gel polish removal. Unfortunately, if we are not made aware of any existing gel polish (Shellac), the removal time will affect the full manicure/pedicure experience and allotted service time (full charges will still apply).

 HEALTH CONDITIONS

  • Please inform us of any important medical or health conditions PRIOR to arriving for your appointment(s).  This includes (not limited to) high blood pressure, heart conditions, allergies, pregnancy, physical limitations, mobility issues, and/or any other health contraindications that may affect your spa treatment(s). If there are any contraindications that may conflict with, or affect any treatment(s) booked, an alternative service will be recommended, and/or the service will be customized to ensure the health and safety of both the guest and service provider.

GRATUITIES

Gratuities are customary and greatly appreciated!

 An average of 15% - 20% is common for exemplary service.

GIFT CERTIFICATES AS PAYMENT

If you are using a Gift Certificate to pay for your spa visit, it MUST be present at the time of payment.  Unfortunately if you have forgotten or misplaced the Gift Certificate, an alternative

form of payment must be made, and your Gift Certificate will remain valid for a future visit.

FORMS OF PAYMENT

We accept Visa, MasterCard, Debit, and Bodhi Tree Spa Gift Certificates. 

We are currently NOT accepting cash at this time.

Prices and services are subject to change without notice.

1818 Mountain Avenue

Canmore, AB

T1W 3M3

Tel: 403.609.7288

info@bodhitreespa.ca