COVID -19

SPA POLICIES AND PROCEDURES

*Upon making a spa booking.  Any guest booked for a spa treatment will be sent a more detailed policy outlining additional guidelines, as well the COVID-19 SPA POLICIES AND PROCEDURES and STANDARD SPA POLICIES as outlined below*

 FACE COVERINGS ARE REQUIRED:  

  • All guests are required to wear a face covering that fully covers the nose, mouth, and chin at all times within any indoor public premises (including the hotel); as per Canmore Bylaw 2020-20.  We ask that you arrive wearing a new disposable face mask, or a CLEAN freshly laundered face covering.  With the exception of any guests booked for facial treatments, face coverings with a minimum 3ply protection must be worn at at all times, even during treatments.  

  • If you are a guest with an underlying health condition that hinders your ability to wear a face covering, we kindly ask that you please wait to visit us at a later date when it is safer for you to do so.  

COVID-19 PRE-SCREENING & GUEST WAIVER:

  • As circumstances can change quickly, a COVID-19 Guest Liability Release Form is required signed and submitted back PRIOR to the booking date, as well a COVID-19 Health Assessment &Self Declaration Form on the DAY OF any booking.  A mobile device is required to scan a QR code to fill out your online health assessment on the day of your appointment. 

If you do not have a mobile device, please notify us in advance so that we may make arrangements to have a team member meet you outside the spa entrance doors to fill one out on paper.  Please note, entry to the spa cannot be granted until this form is complete and submitted to our admin team (provided it is safe for you to do so based on your answers)

PREVENTATIVE SICK POLICY:

  • If you are sick or show signs of any illness, please cancel your appointment.  We reserve the right to respectfully refuse any service to those that arrive showing even the mildest of symptoms relating to COVID-19.  

  • We have implemented a strict Sick Policy for our staff to respect those same preventative measures to our guests.  We kindly ask that you please be understanding, especially in this time of uncertainty, that although we will do everything we can to get another service provider to cover an appointment, should an employee fall ill, we may not always be able to fulfill your appointment(s).  

PLEASE DO NOT BOOK IF:
You, or anyone in your household or cohort have experienced any of the following COVID-19 symptoms, or circumstances related to COVID-19 in the past 14 days, or within 14 days leading up to your spa booking date.

  • Fever

  • Sore throat

  • Cough that is new, or escalation of a chronic cough  (not related to a pre-existing health condition)

  • Shortness of breathe (not related to a pre-existing health condition)

  • Difficulty breathing/shortness of breath that is new or worsening (not associated with a previous health condition)

  • Runny or stuffy nose  (not associated with allergies or a pre-existing health condition)

  • Body chills

  • Loss in sense of smell or taste

  • Any other secondary symptoms of COVID-19 or any other sickness that may risk the health of others

  • You, or any member(s) in your household or cohort been in close contact or linked to a probable/possible case currently in question, and/or a confirmed case of COVID-19 in the past 14 days?

  • You, any member(s) in your household or cohort waiting for results of a COVID-19 test and/or have been in close contact with someone who has tested NEGATIVE for COVID-19 in the past 14 days?

  • You, or any member(s) in your household or cohort been diagnosed with COVID-19 in the past 14 days?

  • You, or any member(s) in your household or cohort been ordered to self isolate in the past 14 days?

  • You, or any member(s) in your household or cohort travelled outside Canada within the past 14 days?  (Regardless if you are exempt from international travel and quarantine requirements, or have participated in any rapid testing pilot program)

 

MODIFIED SPA EXPERIENCE AND SPA SAFETY:

We have had to make the necessary changes to adhere to the mandated COVID-19 health and safety protocols, as required by Alberta Health.  These include, but not limited to the following changes:
 

  • Entry to the spa is by appointment only.  

  • As much as we have missed seeing our guests, please refrain from handshakes and hugs

  • Some spa services have been modified.  If you are a returning guest, please know some of your favourite rituals may not be available at this time.

  • Service providers are required to wear PPE (Personal Protective Equipment) as regulated by Alberta Health.  As some services require more protective wear than others, you may see your service provider wearing any of the following PPE (including but not limited to) during your treatment; procedural face mask (mandatory for all services), apron/smock, disposable gloves, face shield, and protective eyewear.

  • As different massage associations have their own regulations in respect to the level of PPE their massage therapists are required to wear, you may notice some RMT's (Registered Massage Therapists) wear PPE that other therapists may not be required to wear.

  • We have always been known to have strict guidelines, and high cleanliness standards.  Using only safe, high level disinfectants throughout our spa, rest assured we will continue to uphold these high standards as well increasing the frequency of our disinfection and sanitation procedures throughout the spa in all common areas, high touch surfaces and treatment rooms (between clients in accordance with AHS regulations)

  • AVEDA product testers are unavailable at this time.  Should you have any questions, please ask a staff member for assistance and kindly refrain from touching any retail products.

  • Outside food and beverage is not permitted as per Alberta Health regulations. Please do not arrive to your appointment with any outside food or beverage.

  • We are currently NOT ACCEPTING CASH as a form of payment at this time.

SPA BOOKING POLICY

  • All bookings must be secured with a valid Visa or MasterCard number, expiry date and CVV (3 digits on the back of the card).  A Gift Certificate with a remaining balance of all services booked may also be used to secure a booking.  

  • We now require an email address to send a confirmation email with any bookings made (not including bookings made same day of).  This is to ensure all guests have access to the important information provided in this email, as well the links to any treatment intake forms (for massage bookings), as well our COVID-19 Guest Liability Release Form PRIOR to the appointment date.  If you are making the booking for a group (only when permitted if restrictions are not in place at the time of booking), or someone other than yourself, we will ask the confirmation email be forwarded to those within your booking.  

  • Our treatments are designed for adults and not conducive to children.  Guests must be 16 years or older to experience spa treatments.  Guests between the ages of 16-18 must have a parent or legal guardian sign their COVID-19 Guest Liability Release Waiver, as well the COVID-19 Health Assessment on the day of your booking.   

  • COVID-19 SERVICE CHARGE:  Due to the increased cost of sterilization and procuring PPE (Personal Protective Equipment).  A $4.50 COVID-19 service fee will be added to each service (per guest), or a flat rate of $8.00 per guest booked with multiple services.  Thank you for your understanding!  

    

CANCELLATION POLICIES:

Our spa is unique, and treatments are customized for a spa experience, designed specifically for your needs.
Please respect our policies, as treatment rooms and therapist times are reserved especially for you!  

STANDARD CANCELLATION POLICY:

  • We require a minimum of 24 hours notice for single services, and 48-72 hours for multiple services and/or packages to avoid a full 100% service charge (of total services booked) to the credit card number given at the time of booking.

  • For group bookings (only when applicable and permitted if restrictions regarding indoor social gatherings are not in place), we require a minimum of 5 days notice for any modifications to services or cancellations to avoid a 100% service charge (of total services booked) to the credit card number given at the time of booking.

 

It is important to us that you understand when we charge for any of our policies,

it is in part to compensate the service providers who have lost income due to untimely cancellations.

COVID-19 CANCELLATION POLICY:  

We understand COVID-19 can affect anyone at anytime.  As the case may be, the need to cancel because your child has been made to stay home from school due to COVID-19, or perhaps you have come into contact with a probable or confirmed case of COVID-19.  Whatever the reason, we recognize that situations can change very quickly.  

We ask that you please cancel in due time when possible.  If you experience "sudden" onset (day of/night before) symptoms relating to COVID-19, cancellation fees will be waived. 

 

*NEW PUBLIC HEALTH MEASURES*

MANDATORY RESTRICTIONS

PROVINCE WIDE ~ EFFECTIVE DECEMBER 8th, 2020

REMAIN IN EFFECT UNTIL MANDATORY RESTRICTIONS ARE EASED 

  • No indoor social gatherings are permitted in any setting (private homes, public spaces or workplaces)
    Indoor close contacts must be limited to people in the same household

  • People who live alone can have up to the same 2 non-household contacts for the duration of the restriction

  • If booking a couples treatment, or a booking with another person.  ALL guests will be asked to attest the person(s) they are booked to have personal/wellness services with at Bodhi Tree Spa, live in the same household, or belong in the designated 2 person cohort as allowed for those living alone, within the new COVID-19 restrictions starting December 8th, 2020.  

STANDARD SPA POLICIES

SPA ETIQUETTE & AMBIANCE

The spa is an environment of peace and tranquility.  Therefore we kindly request that you do not bring children to the spa.  Due to the circumstances surrounding COVID-19, we are asking guests to arrive alone, or with only the guests booked in a group for spa treatments.  
Please be mindful of noise once through our spa entrance doors.  Other guests may be experiencing spa services in nearby rooms.  Quiet voices are requested, and appreciated throughout the spa! 

 HEALTH CONDITIONS

  • Please inform us of any major health conditions at the time of booking.  This includes, high blood pressure, heart conditions, allergies, pregnancy, physical limitations, and any other health contraindications that may pertain to your spa treatment.  If there are any contraindications that may conflict with or affect the treatment booked, an alternative service will be recommended and/or the service will be customized to ensure the health and safety of both client and practitioner.

GRATUITIES

Gratuities are customary and greatly appreciated!

 An average of 15% - 20% is common for exemplary service.

 

GIFT CERTIFICATES AS PAYMENT

 

If you are using a Gift Certificate to pay for your spa visit, it MUST be presented at the time of

payment.  Unfortunately if you have forgotten or misplaced the Gift Certificate, an alternative

form of payment must be made, and your Gift Certificate will remain valid for a future visit.

FORMS OF PAYMENT

 

We accept Visa, MasterCard, Debit, and Bodhi Tree Spa Gift Certificates. 

We are currently NOT accepting cash at this time.

Prices and services are subject to change without notice.

1818 Mountain Avenue

Canmore, AB

T1W 3M3

Tel: 403.609.7288

info@bodhitreespa.ca